Terms & Conditions

• Available items will be dispatched with five business days;
•  Some items may be out of stock at the time of ordering. Available items will be shipped and back orders will be shipped as soon as stock arrives;
• Please call before collecting any products from the RAD;
• All orders may take up to two weeks to be received during peak periods. If you are attending a teacher’s course where syllabus material is required, please purchase your items at least 2 weeks before the course date;
• We cannot guarantee the prompt delivery of any last minute orders (express or otherwise).
• We reserve the right to cancel orders;

• Returns Policy

  Within 28 days of receipt of your shipment (including gifts), you may return or exchange any of the following items, for any reason, for a full refund:
  

  • any book in its original condition
  • any unopened media (CD, DVD)
  • any other item in new condition with original packaging and accessories.

  It is important that you note that within our jewellery section earrings are non returnable.  Please also note that returns will not be accepted for any clothing items that are drop shipped to your door from an overseas supplier. Items that are returned more than 28 days after delivery, are in unsellable condition, or are missing parts, will be charged a re-stocking fee at our discretion.

• Packing and Sending Your Return

Ensure that you send a copy or the original of the invoice with your return, making sure the package is securely wrapped or boxed up.

• Lost Your invoice?

If you do not have your invoice, please indicate the order number or the e-mail address and name of the person who purchased this order, along with the reason for your return on a separate piece of paper, and send the package to the appropriate address below:

RAD Merchandise

20 Farrell Avenue

Darlinghurst NSW 2010

• Refunds

  We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.